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Connected Customer Feedback

Customer feedback drives 30x value

  • From your customers and promoters, valuable insights can be gained that can drive 30 times more value for your business. In today's fast-paced market where customer needs are constantly evolving, it is crucial to collect feedback. Customer feedback serves as a powerful tool to understand what they truly think about your company, products, or services, including their preferences, dislikes, and frustrations.

    By successfully identifying what matters most to your customers, your company can respond swiftly, adapt more flexibly, and achieve greater effectiveness in addressing market changes and meeting customer expectations and needs. Whether you cater to customers or guests, satisfying their needs will foster loyalty and encourage them to return.

    Actively seeking customer feedback is not only an effective way to retain customers but also an opportunity to enhance your business operations based on their valuable input. So, don't miss out on the chance to gather insights from your customers and make informed decisions that can drive your success. Start collecting feedback today and unlock the potential for growth and improvement in your business.


    Whether customer or guest: If you are a satisfied customer, you will be happy to come back.

    Actively requesting customer feedback is therefore also an efficient way of retaining customer


Modern Customer Journey


Lead Definition

Lead: A lead is a viable customer/client for your business or offering. This viability can be determined based on any number of demographic or firmographic factors and must be assessed on a case to case basis.



Marketing Qualified Lead (MQL): An MQL is generally a prospect that has been deemed "tall enough to ride the ride", meaning that they've exhibited interest in your offering and meet the initial customer requirements.


Sales Qualified Lead (SQL): An SQL is any lead that has been successfully vetted by both the sales and marketing teams and deemed to be ready for the next stage of the sales process. SQLs occur in organisations that have complex offerings and tiered sales processes.


Product Qualified Lead (PQL): This is a newer school of thought that aligns with the notion of product-led growth. A PQL is defined as any prospect that has experienced true value through a free trial or free version of your product offering. Under this model. less selling is required as the prospects have experienced value before they are sold an upgrade.

Leads can be generated at any of these levels, or can graduate to these levels through the proper nurturing tactics. But before we get into those tactics, let's briefly explore the history of lead generation.


Lead generation is not new even though the terminology may be. However people and businesses alike have been leveraging lead generation tactics since the market days of the middle ages.

For B2B businesses in 2022, to simply “do marketing” is not enough. Running a Facebook ads campaign and writing blogs without any rhyme or reason is not enough. If you want to succeed in the modern era, your business must methodically set objectives and execute marketing programs with surgical precision.


The Fundamental Guide to Lead Generation

There are three primary reasons why lead generation is absolutely essential to your business:

1. Lead generation tactics force you to clarify your target audience and your unique selling proposition(s).

Pro Tip #1: Use one of the 6 Buyer Persona templates here to map out the different customers you help.

2. Taking a lead generation approach to marketing ensures that analytics and objectives are at the heart of your effort.

Pro Tip #1: Decide which of these 7 Attribution Models best suits your goals. 

3. Lead generation directly impacts sales and business outcomes.


Data needs to govern the scope of your efforts and inform your decisions. In fact, a study of 1,070 companies by LeadCrunch found that only 4% of them used a data-driven approach to generating leads, but that this same 4% outperformed their competition by greater than 500% in terms of sales productivity and efficiency.

That is the lead generation way, and that is why it’s SO essential to your business success.

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The Future of Lead Generation

Allison Alexander: personalisation advisor and Founder of Branue says, "It’s difficult to say for sure, but my intuition sees the duality of data and machine learning. AI which is propelling brands' capabilities to deliver highly targeted interactions at scale that cut through the attention economy and capture brand salience."

"We have seen such rapid growth in technology that along with the manifestation of artificial intelligence and marketing technology, we can now customise the prospect experience and at scale."


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